Announces BlackBerry service restored

After four days without internet, "restored all services," according to Blackberry

Return to work messaging services, email and internet browsing. On the other hand, is running the first complaint against RIM and Telefonica Spain by falling BlackBerry.

The co-CEO of Research In Motion (RIM), Mike Lazaridis, today announced that the Canadian multinational has "restored all services" Blackberryque began to fail on Monday. Lazaridis has announced the recovery of messaging services, email and web browsing during a press conference in which he participated the other RIM CEO Jim Balsillie.

Lazaridis has denied the problem, which began on Monday in Europe, was a direct result of the layoffs the company has made in recent months. In this way, Balsillie explained that RIM still does not know why your network switch center servers in Europe failed and did not activate the backup system, but added that "it is more likely that the error was caused by the hardware ".

Lazaridis and Balsillie not been able to explain why, once the problems started on Monday in Europe, failed to warn users in other regions that would affect service difficulties. "We experienced a deterioration in the infrastructure of our region of Europe, Middle East, India and Africa (IGOS) and worked hard to ensure that disability is not extended to the global infrastructure," said Lazaridis. "I guess this is about America, but the reason is that parts of Brazil, Chile and Argentina are served by infrastructure IGOS" Balsillie added.

Although none of the RIM executives wanted to go into details about compensation to BlackBerry users for the outage, Balsillie said the company is now beginning to contemplate that possibility and that "very, very soon," shall notify their customers. On the frustration and anger expressed by users of BlackBerry to the problems of the service, Lazaridis said RIM "has worked for 12 years to earn their trust," and are "fully committed to back."

Balsillie added that RIM is working to "minimize" the possibility of reproducing the drop in service and the BlackBerry maker is taken "very seriously" the problems you have experienced this week.

FIRST REPORT IN SPAIN FOR THE IMPACT
Moreover, the lawyer Arno Lleida Ramon has announced that administrative unadenuncia with the Department of Consumer Affairs by the fall of Blackberry service. Arno, lawyer specializing in legal aspects of information society and BlackBerry user, file a complaint against Telefonica - the company that has contracted the service - and the Canadian manufacturer Research In Motion (RIM).

Speaking on a radio station, the lawyer has encouraged others to file a claim even if the compensation is small, arguing that there are state regulations governing such compensation. For companies that can demonstrate losses caused by the fall of the service, Arno believes that there may be a sufficient basis to file a civil lawsuit.